Contact Information

Customer Support

We are committed to providing responsive and reliable customer support to ensure a smooth and satisfactory shopping experience for all our customers.

If you have any questions regarding your order, shipping, products, or general inquiries, our support team is available to assist you.

How to Contact Us

The primary way to reach our customer service team is via email:

Email:
kasso19951995@gmail.com

We recommend including the following information in your message to help us assist you more efficiently:

  • Your full name
  • Your order number (if applicable)
  • A clear description of your request
  • Any relevant photos (for damaged or incorrect items)

Providing complete information will allow us to process your request faster and more accurately.

Response Time

Our customer support team typically responds within 24 to 48 business hours (Monday to Friday).

Please note:

  • Response times may be slightly longer during weekends, public holidays, or peak periods (sales, promotions, high order volume)
  • We answer all emails in the order they are received

We appreciate your patience and understanding as we work to assist every customer as efficiently as possible.

Support Scope

Our team can assist you with:

  • Order status and tracking information
  • Shipping and delivery questions
  • Product details and sizing guidance
  • Issues related to incorrect or damaged items
  • General inquiries about our store and policies

Please note that our support team will always do its best to provide clear and helpful answers based on our store policies.

Mailing Address

For official correspondence, our registered mailing address is:

254 Chapman Rd, Ste 208 #12232
Newark, DE 19702
United States

Please note that this address is not a return address. We do not accept returns at this location.

Customer Commitment

We value transparency and communication. Our goal is to ensure that every customer feels informed, supported, and confident when shopping with us.

We are dedicated to:

  • Providing clear and accurate information
  • Responding to inquiries in a timely manner
  • Offering professional and respectful customer service

Your satisfaction is important to us, and we continuously strive to improve our support experience.